lujain · CUSTOMER CARE
Frequently Asked Questions
Find answers about orders, shipping, payments, products and shopping with lujain.
How Can We Help You?
Choose a category to find your answer.
How can I place an order?
Browse our products, add your favourites to the cart, and follow the checkout steps to complete your purchase.
Will I receive an order confirmation?
Check the email address you provided at checkout for your order confirmation. Also check your spam folder if needed.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Changes or cancellations may not be possible after processing or dispatch.
Where do you deliver?
We focus on deliveries across the GCC Countries. Available locations and options are shown at checkout.
How long does delivery take?
Delivery times depend on your location, product availability and courier operations. Refer to the estimate provided at checkout.
How much does shipping cost?
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Can I track my order?
If tracking is available, shipment details will be shared after dispatch. Tracking may take time to become active.
Can I return a product?
Returns are subject to our Refund Policy and its eligibility requirements. Please review the policy before sending an item back.
What if my item arrives damaged?
Contact us promptly with your order number, a description of the issue and photos where relevant.
When will I receive my refund?
Once approved, refund timing may depend on your payment provider or bank.
Which payment methods are available?
Available payment methods will be displayed during checkout.
Is my payment information secure?
Use the payment options provided at checkout. Never share your password or payment verification codes.
Why was my payment declined?
Check your payment details or contact your bank or payment provider for assistance.
Are product images accurate?
We aim to display products accurately. Colours may vary slightly due to screen settings, so review product details before ordering.
What if a product is unavailable?
Product availability can change. An out-of-stock item may not be available to purchase until restocked.
How do I choose the right product?
Review the product description, images and specifications. Contact us if you need more information before ordering.
How can I contact lujain?
Visit our Contact Us page and send us your question. Include your order number if your enquiry relates to a purchase.
What should I include in my enquiry?
Include your name, order number if applicable, and a clear description of your question. Never send passwords or full payment card details.
Still Have Questions?
Contact our team for help with your shopping enquiry.
Contact Us